Privacy Policy
This Privacy Policy describes how Wizardo casino collects, uses, and protects the personal data of players using the site and related services. By visiting the platform, creating an account, or playing, you agree to the practices described in this policy.
The purpose of this page is to clearly explain which data are collected, how they are used, and in which situations they may be shared. We also describe your rights regarding privacy and data protection.
Whenever significant changes occur in this policy, Wizardo casino will inform users through the website or by other communication means.
All employees of Wizardo casino receive regular training on information security and are required to comply with strict confidentiality rules when handling player data.
If you have any questions about data protection or this policy, you can contact the team responsible for data protection through the official support channels of the casino.
Privacy commitment
2.1. Wizardo casino values the privacy of its players and is committed to protecting the personal information provided while using the platform.
2.2. The collected data is used only to improve the player's experience, manage accounts, process transactions, and offer personalized services within the casino.
2.3. Before processing a withdrawal, it may be necessary for the player to use the funds deposited at least once. This procedure helps comply with anti-fraud and anti-money laundering practices.
2.4. To verify the identity of players, the casino may request documents such as:
- identification document
- proof of address
- payment method confirmation
In some cases, it may be necessary to provide a selfie with the document or perform additional verification.
2.5. Wizardo casino may contact the player via the phone number associated with the account to confirm data or complete verification procedures.
2.6. While the verification process is not completed, certain payments may be temporarily suspended.
What personal information is collected
When creating an account
When you register at Wizardo casino, data such as:
- full name
- address
- phone number
- date of birth
- gender
Identification documents may also be requested for account verification.
During the use of the site
When using the services of Wizardo casino, information such as:
- game history
- interactions with the platform
- browsing behavior
- type of device used
- operating system
- IP address
- browser type
The casino may also record support calls to improve the quality of service and solve potential problems.
Special categories of data
In specific situations related to responsible gaming, additional data related to player welfare may be processed. These data receive enhanced protection.
Why we collect your data
4.1. Wizardo casino uses personal data mainly to provide casino services, manage user accounts, and enhance the gaming experience.
The data can be used to:
- allow access to games
- process deposits and withdrawals
- respond to support requests
- improve platform features
- personalize game recommendations or promotions
4.2. In some cases, data processing is necessary to comply with legal obligations related to online gaming and fraud prevention.
Legitimate interests
The data can also be used to:
- enhance player experience
- analyze site usage
- develop new features
- evaluate promotional campaigns
- optimize casino services
Personalization of experience
The game history can be used to present more relevant content, such as:
- game recommendations
- missions and challenges
- personalized promotions
- progress in the VIP program
When data can be shared
5.1. Wizardo casino does not share personal data with third parties for external marketing purposes.
5.2. However, the data may be shared in the following situations:
- when required by law
- for fraud prevention
- for identity verification
- to fulfill legal obligations
- with technical providers who help operate the platform
5.3. In the event of a merger or business transfer, the data may be transferred to another entity that will continue to comply with this privacy policy.
How long the data is stored
6.1. Personal data is only kept for the period necessary to fulfill the purposes for which it was collected.
6.2. Even after the account is closed, some information may be kept for several years to comply with legal obligations related to fraud prevention or money laundering.
User rights
Players of Wizardo casino have various rights concerning their personal data.
Among them:
- right of access to data
- right to correct information
- right to request data deletion
- right to restrict processing
- right to data portability
- right to withdraw consent
Should you wish to exercise any of these rights, you may contact the casino's support.
Data security and confidentiality
8.1. Wizardo casino uses modern technologies to protect player data against unauthorized access.
8.2. Financial transactions are secured through encryption systems used by payment providers.
8.3. The casino's systems are regularly tested to ensure security against attacks or intrusion attempts.
8.4. The platform also uses automated systems to detect suspicious activities.
8.5. Should unusual activity be identified in an account, it may be temporarily suspended for investigation.
8.6. Communications between the player and the site use encryption technology to ensure confidentiality.
Complaints
9.1. Should you have any queries or wish to file a complaint related to data protection, you may contact Wizardo casino's support.
9.2. If you are not satisfied with the response, you may file a complaint with the national data protection authority.
Changes to the privacy policy
10.1. This policy may be periodically updated to reflect changes in services or applicable laws.
10.2. Whenever significant changes occur, players will be informed via the website.
10.3. By continuing to use the site after the policy update, it is considered that you accept the new terms.
User obligations
11.1. By using Wizardo casino, the player agrees to provide accurate and updated information during registration and account use.
11.2. If false or incomplete data is provided, the casino may suspend or terminate the account until the situation is clarified.